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Form of workJob Description
Job Description:
- Client is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as “Help Desk” support.
- Systems, and applications. Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections.
- Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.
- Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system. The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories. Experience supporting remote users via remote session and through step-by[1]step walk through instruction. Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair/replacement of faulty devices. Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating.
- Include the level of experience that is expected from the candidate.
- Include pointers related to the tools and skill sets expected.
- Level of education required.
