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Form of workJob Description
We are seeking a Help Desk Engineer to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Manage Help Desk tickets in a timely manner
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience in ConnectWise Manage
- PowerShell scripting
- Microsoft 365
- Azure AD
Zephyr aspires to be the trusted Technology Success Partner of choice delivering intelligent, secure and reliable IT solutions to service sensitive medium and small-sized businesses. Zephyr’s mission is to consistently exceed our clients’ expectations by delivering intelligent technology solutions that empower them to focus on what makes them successful.
