Help Desk Engineer / Service Desk Engineer (Part-Time)

We are seeking a "Help Desk Engineer / Service Desk Engineer (Part-time)" in Los Angeles, CA 90071.
*This is a part-time position (a few days a week 8am - 5pm / onsite - downtown Los Angeles, CA)

• Client : This position is for IT consulting company. The end client is financial services.
• Salary : DOE / $20 - 25 per hr. (A few days a week)
• Location: Los Angeles 90071 (Hybrid) - You will be working at the client office located in Los Angeles downtown / 8am-5pm PT

[Duties and Tasks]
include, but are not limited to support/management/installation of the following:

1. Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
2. Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components
3. Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
4. Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
5. Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
6. Excellent written and verbal communication skills in English
7. Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
8. Scheduling Flexibility: This role needs occasional weekend work

[IT Service Desk Responsibilities]

1. Prioritize service requests and assign support tickets as appropriate
2. Support, coach, and train end-users as well as IT colleagues
3. Other duties as assigned by management
4. Linking pin to specialists at 2nd level support, operations, suppliers, etc.
5. Create and update work instructions processes, guidelines & knowledge base articles

[Essential Functions]

1. Install and deliver IT hardware, repair equipment, and maintain inventory of spares
2. Communicate with different departments and liaise between end-users and IT colleagues
3. Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
4. Provide phone and hands-on support to Client employees
5. Troubleshooting and identifying network & server related problems for hands-off

[Required Qualifications]

• Education: Information Technology (Associate) degree or equivalent job experience
• Experience At least 3-5 years experience with PC and Application Support;
• Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
• Experience working in a Virtualized environment; preferably VMWare
• Strong PC hardware troubleshooting skills
• Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
• Strong organizational skills
• Familiarity with Android and iOS Operating systems for Mobile devices
• Detail orientation - needed to complete long or detailed tasks
• Scripting Ability Helpful
• Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills
• Ability to demonstrate processes, and tasks to end-users
• Must work well in a high-pressure environment and keep cool under stress
• Willing to travel within the US (a few times a year)