Help Desk Analyst

Job Title: Help Desk Analyst
Location: Dallas (Uptown) 100% onsite
Position Type: Full-Time, Direct Hire
Company Overview: Our client is a leading software solutions provider, specializing in delivering cutting-edge cloud-based software-as-a-service (SaaS) applications to clients worldwide. With a commitment to innovation, their solutions empower businesses to streamline operations and foster growth. As the company continues to expand its offerings and global footprint, they are actively seeking a skilled and experienced Executive Help Desk Engineer to join their dynamic team.
Responsibilities: As a Help Desk Analyst, you will play a crucial role in ensuring the seamless functioning of our clients' technology infrastructure. Your responsibilities will include:

1. Proactive Technical Support: Provide high-level technical support to C-level executives and senior management, addressing issues promptly and effectively.

2. System Monitoring and Maintenance: Monitor and maintain the health of IT systems, proactively identifying and resolving potential issues before they impact operations.

3. Troubleshooting and Issue Resolution: Diagnose and resolve hardware, software, and network-related issues, ensuring minimal downtime for executives.

4. Communication and Collaboration: Work closely with other IT teams to escalate and resolve complex technical issues, and communicate effectively with executives to provide updates and resolutions.

5. Security Management: Implement and maintain security protocols to safeguard executive-level data and confidential information.

6. User Training and Guidance: Provide training and guidance to executives on technology tools and best practices, ensuring optimal utilization of available resources.

7. Documentation: Maintain accurate documentation of issues, solutions, and configurations to facilitate future troubleshooting and knowledge transfer.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in executive-level technical support and Help Desk operations.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Security certifications (e.g., CISSP, CompTIA Security+) are a plus.