Address
Form of workDescription:
Help desk:
Functional Responsibilities
Service Center Specialists (Level I) are responsible for providing IT customer service for all LAN clients on all classification platforms (w/exception to SINET). Service Center Specialists must demonstrate strong verbal and written communication skills and be technically capable of providing clients with first call resolution to the greatest extent possible. Specialists support clients via telephone, e-mail, and in person. Must quickly become proficient using administrative tool suite to include Remedy Action Request System.
Experience Requirements
Must have active secret or top secret. Must be flexible with the shift and be okay to do 100% phone support.• In depth knowledge of PC operating systems as well as basic LAN connectivity.
• Strong troubleshooting skills in MS Office 2003/2007/2010 (Outlook, Excel, and Word, PowerPoint)(SCCM, Active Directory, Remedy, Exchange, a plus)
• Demonstrated work experience using current computer based tools to isolate, diagnose, troubleshoot and resolve technical issues
• Strong verbal phone and written communication skills
• Well-developed interpersonal, organizational, and problem solving skills
• Knowledgeable in service ticket entry applications (preferably Remedy)
Service desk, customer service, ticket resolution, troubleshooting, help desk support.
Additional Skills & Qualifications:
Candidates need the Secret or TS/SCI and 8570 cert. Also, comfortable with phone support and Shift work. These candidates will be in front of the gov customer so great customer services skills is a must. Support of 3000 users.
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About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
