Help Desk Analyst

Position: Help Desk Analyst
Location: P-1 Hearst Technology, Inc. 300 West 57th Street, New York, NY 10019
Duration: 6+ Months

Description/Comment:
The requirements: An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
•  Position requires 3+ years of experience in the field of IT Service Desk or user Support
•  Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
•  Experience with Desktop computer hardware, printers, and peripherals
•  Experience with Mobile Device Support (Windows, IOS, Android)
•  Understanding of basic Networking protocols
•  Exceptional oral and written communication skills
•  Provide support for Publishing and other business specific systems.
•  Extensive knowledge of Adobe products (InDesign, Photoshop, Illustrator and acrobat.
•  Font management software (UTC)
•  Experience troubleshooting printing issue

Job Type: Full-time

Salary: $34.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Life insurance
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 3 years (Required)
• Desktop support: 3 years (Required)
• IT support: 3 years (Required)
• Mobile devices: 3 years (Required)
• PC/MAC OS: 3 years (Required)

Ability to Relocate:

• New York, NY 10019: Relocate before starting work (Required)

Work Location: In person