Help Desk Agent - Watertown (Jde)

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Help Desk Agent - Watertown (JDE) Location: United States/Watertown, WI City/State: Job Code: 8304 # of Openings: 1

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Description

We're Hiring!

Help Desk Agent

Watertown, WI - Remote

 

GLORY OFFERS:
401k plan with company nonelective contribution in addition to an employer match
Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, 
Bonus Opportunities, & Career Advancement

COMPANY OVERVIEW
Glory is a global leader in cash technology solutions,
and together we serve the retail industry across grocery, big-box retailers, convenience stores and entertainment. We
provide unparalleled product quality, service, and support. Our people, culture, and history are essential to helping us
accomplish that mission.

Our cash automation technologies and process engineering services help businesses in more than 100 countries
optimize the handling, movement, and management of cash. While we span the globe, we personally engage with
each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and
enabling a more engaged customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by
releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the
value that their staff and facilities add to their business.

ROLE PURPOSE:
The Help Desk Agent is responsible for troubleshooting and diagnosing issues with RRS' machines;
assists customers who are not familiar with the proper operation of their machine by diagnosing and
repairing any technical problems that arise via telephone

MAIN RESPONSIBILITIES:
Provides technical support and troubleshooting assistance to end users via telephone on a variety of
   issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests
Relies on instructions and pre-established guidelines to perform job functions
May involve use of problem management databases and Help Desk system
Works under immediate supervision

REQUIRED EDUCATION AND QUALIFICATIONS:

Education Level:
High school diploma or GED
Preferred Education and Experience:
Associate degree

Qualifications:
Knowledge of commonly used concepts, practices, and procedures within a technical support
industry
1-3 years of technical Help Desk experience

REQUIRED SKILLS AND COMPETENCIES:
Excellent communication and interpersonal skills
Excellent customer service skills
Ability to translate knowledge into actionable direction
Problem solving and analytical thinking - ability to tackle a problem by using a logical, systematic,
   and sequential approach that is clear, rational, and coherent.
Mechanically inclined

PAY RANGE:  $18-$19/hour.  Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

BENEFITS:
401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  
  Plus, Glory matches 3% up to 6% of your contribution
Health insurance - 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
MDLive - 24/7 Virtual Doctor plus a Nurse Line 
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D - Company paid 
Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid 
Paid Vacation - start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your 
  first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements 
Paid Holidays - 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity 
Opportunities for internal promotions/career advancement 
Company Vehicle/Insurance - this benefits only applies to certain positions 

GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and
as such represent the foundations of our behaviour globally to lead us to realise our mission:

Value Creation - strive to create value for customers

Self-Starter - understand the objectives of your own work and are proactive in achieving goals

Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common
goal

Integrity - understand Glory's mission and act with responsibility and pride to realise achievement and act and behave
with high integrity and a strong sense of ethics

Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking
beyond our own work.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned
to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of
personnel so classified.

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate
against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected
veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc.
location to which this application is submitted.

Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory
reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate
hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a
specific role.

Physical Demands And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is
required to sit and talk or hear. Specific vision abilities required by this job include close vision. The work environment
characteristic described here are representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is usually quiet. The ability to read, complete simple math
calculations, and withstand moderate amounts of stress are important in achieving job objectives. The ability to speak, read and write fluently in English is required.

HR17@us.glory-global.com

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