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SalaryJob Purpose
The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.
Duties and Responsibilities
- Be on time for your shift.
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves spa facilities.
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
- Utilize spa computers with skill and proficiency.
- Maintain a Spa Desk Bank.
- Answer the phone promptly and use the guest’s name throughout the phone conversation.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- All other duties as assigned by department Director and/or Executive Team members.
Qualifications
- Education
- High School Diploma or equivalent
- Experience in Guest Service position preferred.
- Must possess a positive attitude as a contributor to a diverse work environment.
- Must have flexibility in time to meet the business needs of the department and the Organization.
- Ability to learn quickly and accurately.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills, as well as basic computer knowledge.
- Must be a team player.
- Ability to:
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize, organize and follow up.
- Be a clear thinker, remain calm, and resolve problems using good judgment.
- Follow directions thoroughly.
- Maintain confidentiality of guest information and pertinent hotel data.
- Must possess a positive attitude as a contributor to a diverse work environment.
- Must have flexibility in time to meet the business needs of the department and the Organization.
- Ability to learn quickly and accurately.
Working Conditions
Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary. Environment can be fast paced, and Associate will need to be able to manage multiple projects at one time and see them from start to finish. Associate will also be expected to help other Osthoff Associates on various projects and initiatives.
Certificates, Licenses and or Registrations
- High School Diploma or equivalent preferred
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent standing and walking throughout shift.
- Occasional kneeling, pushing, pulling, lifting and stretching.
- Occasional ascending or descending ladders and stairs
Language Skills
Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
Direct reports
This position currently has no direct reports.
