Address
Form of workJob Description
Acara Solutions is hiring an onsite Tier 2 Help Desk Agent for our client in Houston (77063). This role would be temp to perm.
Located near Westheimer and Fondren
$17.00 per hour starting pay, increasing to $18/hr after conversion to perm (3
-4 months)
-4 months)
Option to be remote after conversion to perm (3
-4 months)
-4 months)
Duties
Tier 2 agents will support internal employees with the following:
Support modems and wireless connectivity, Windows profiles, Active Directory, Device manager, joining devices to the domain, printer problems, debugging Blue Screens, reloading drivers and extensive experience in hardware and software troubleshooting.
Details:
- Supporting modems and wireless connectivity
- Windows profiles,
- Active Directory
- Device manager
- joining devices to the domain
- printer problems
- debugging Blue Screens
- reloading drivers
- extensive experience in hardware and software troubleshooting.
Required Skills / Qualifications:
- 2 years of Tier 2 customer support experience
- Prefer hands on experience with the following:
- Supporting modems and wireless connectivity
Experience and knowledge of:
- Windows profiles
- Active Directory
- Device manager
- Joining devices to the domain
- Printer problems
- Debugging Blue Screens
- Reloading drivers
- Extensive experience in hardware and software troubleshooting.
- Javascript, SQL, Dreamweaver and HTML are a big plus.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F
-1 OPT STEM work authorization status.
Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions.
That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.
That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.
