Address
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SalaryAbout us
La Quinta Inns & Suites is a small business in Victoria, TX. We are agile, professional, engaging and our goal is to empower our employees.
Our work environment includes:
- Modern office setting
- Food provided
```Job Overview``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. ```Duties``` - Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns with patience and professionalism - Process payments and maintain accurate records - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required ```Skills``` To excel in this role, you should possess the following skills: - Strong customer service skills with a friendly and approachable demeanor - Excellent communication skills, both verbal and written - Multilingual abilities are highly desirable - Proficient in using phone systems and other office equipment - Attention to detail and ability to handle multiple tasks simultaneously - Knowledge of hotel management software is a plus - Ability to handle difficult situations with tact and diplomacy - Strong problem-solving skills and ability to think on your feet If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent. Join our team today and be part of creating memorable experiences for our valued guests.
Job Type: Full-time
Pay: $10.79 - $11.67 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
Work setting:
- In-person
Ability to Relocate:
- Victoria, TX 77904: Relocate before starting work (Required)
Work Location: In person
