Healthcare support assistance

As a Healthcare Support Assistant, your role involves assessing and evaluating the needs and requirements of members within a dynamic call center environment. You will be responsible for providing crucial support by employing various case management strategies and techniques to effectively manage member cases. Additionally, you will play a key role in identifying potential eligibility for state and federal benefits through a comprehensive screening process.

Responsibilities:

• Apply a diverse set of case management strategies, approaches, and techniques to manage and address member cases efficiently.
• Conduct screenings to identify potential eligibility for state and federal benefits.
• Manage both inbound and outbound phone calls in a call center setting, handling an average call volume of 60+ calls daily.
• Prioritize and diligently follow up on member cases to ensure timely resolution and support.
• Demonstrate proficiency in both English and Spanish, as the role requires bilingual capabilities in speaking, reading, and writing.

Qualifications:

• Previous experience in a call center environment, with expertise in handling inbound and outbound phone calls, including managing a queue.
• Display a demonstrated ability to manage and prioritize back-to-back calls effectively, with a commitment to thorough follow-up on member cases.
• Bilingual proficiency in English and Spanish is mandatory, with the ability to communicate seamlessly in both languages.
• Education: High school diploma or equivalent (Required).
• Experience: Three years of experience in EMR systems and three years of experience in a call center (Required).

Job Type: Contract

Salary: $15.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• EMR systems: 3 years (Required)
• Call center: 3 years (Required)

Language:

• Spanish (Required)

Work Location: Remote