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Form of workJ.P. Morgan Healthcare Payments is driving much-needed change through the fast-paced innovation of the InstaMed platform, backed by the strength and scale of J.P. Morgan Chase. InstaMed, a J.P. Morgan company, is part of the firm's Healthcare Payments business that powers a better healthcare payments experience and connects consumers, providers and payers for every healthcare payments transaction. Our growth is centered on a relentless focus to make healthcare payments better for everyone. We are looking for candidates who are excited to create change and grow their careers with a ground-breaking company.
The Solution Engineer Executive Director is responsible for consulting with healthcare clients, defining product strategy, demonstrating technical, market, and product expertise, and generating the project charter to establish consensus and transition smoothly from sales into project execution. A superior ability to understand people and organizations is required to deliver effective solutions to the problems faced in today's healthcare payments industry. A key focus area for this role will be on payments solutions in the life sciences industry (e.g., pharmaceutical, biotech, medical device, diagnostics).
Job Responsibilities:
- Serve as a healthcare solutions consultant for J.P. Morgan's healthcare clients, particularly in the life sciences industry (e.g., pharmaceutical, biotech, medical device, diagnostics)
- Establish product strategy based on assessment of product-market fit in collaboration with J.P. Morgan Healthcare Payments organization peers
- Effectively articulate current state industry problems, inefficiencies, and user experience across market constituents
- Evangelize how J.P. Morgan Healthcare Payments people, process, and technology solve complex healthcare payments problems across environments for stakeholders at all levels of the customer's organization
- Prepare and deliver technical presentations and demonstrations in collaboration with J.P. Morgan deal teams
- Guide customer expectations to implement solution features using best practices and industry experience through project chartering process as a lead-in to implementation
- Work closely with sales, implementation, and product teams within J.P. Morgan Healthcare Payments and across the firm to develop and align on solution design that meets customer business and technical requirements
- Analyze and deliver customer-sponsored product change requests via statement of work process
- Serve as a leader on the Solution Engineering team and within the broader Healthcare Payments organization, guiding the continued growth and development of solutions and driving internal process improvements
- Support on-site customer sales meetings as required, up to 20%
- Perform any other duties as applicable to the position
Required Qualifications, Capabilities and Skills:
- 12+ years of experience in healthcare or payments industry in a consulting, product delivery, or enterprise implementation role, with at least some of this time in the life sciences industry (e.g., pharmaceutical, biotech, medical device, diagnostics)
- Life sciences industry business-to-consumer payments experience a plus
- Knowledge of core healthcare technology systems and EDI a plus
- Excellent analytical strategic thinking and communication skills
- Demonstrated curiosity and tenacity for solving complex business problems through technology
- Effective at managing expectations, time, priorities and getting things done
- Bachelor's degree or higher
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
