If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
- Enjoy making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys
- The best part, you will be making a difference in someone’s life!
- Safety
- Choose a consistent work area/office
- Make your area physically safe
- Stay organized
- Personalize your desk!
- Security
- Privacy matters
- Keep it quiet - remember, we are dealing with patients!
- Protect your computer
- Support
- Communicate
- We coach and focus on your performance
- Quality matters
- Success
- Get ready for work!
- Prepare yourself mentally
- Use your resources
- On your break, get outside once in a while
Qualifications:
- High School Diploma or General Education Degree (GED) required
- Strong computer experience (data entry, screen navigation, keyboarding),
- Experience with Microsoft Outlook (email) and Word
- Excellent Customer Service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion