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SalaryAbout Us
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you would like to be a part of, we would love to meet you.
Role Overview
As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families.
Position will have an option of remote work (in San Diego County) once on-site training completed.
Why Join Our Patient Navigation- Call Center Team:
- Make a Difference: By providing excellent customer service, you will directly contribute to the well-being of patients and their families.
- Professional Development: We value continuous learning and offer opportunities for career growth and development within the organization.
- Supportive Environment: We foster a positive and inclusive work culture, promoting teamwork, open communication, and work-life balance.
- Competitive Compensation: We offer a competitive salary, along with benefits and incentives, to recognize and reward your hard work.
- Impactful Work: Your role as a Healthcare Call Center Representative will be critical in shaping the patient experience and improving our services.
Join our team of dedicated professionals who are passionate about healthcare and committed to providing exceptional service. Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!
Healthcare Call Center Representative I
Requirements:
One year of Customer Service experience preferred
High School Diploma or GED
Spanish/English bilingual required
Healthcare Call Center Representative II
Requirements:
One year of Call Center and/or Healthcare Patient Services required
High School Diploma or GED
Spanish/English bilingual required
Neighborhood Healthcare offers a generous benefit plan that includes: Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Entry Level Pay range: $21.00 - $23.00 per hour, depending on experience.
Experienced Pay range: $23.00 - $26.00 per hour, depending on experience.
