Address
Form of workSalary : $34,229.52 - $49,705.45 Annually
Location : Riverside
Job Type: Regular
Job Number: 24-57793-02
Department: Public Health
Division: HIV-STD
Opening Date: 02/26/2024
Closing Date: 3/11/2024 11:59 PM Pacific
ABOUT THE POSITION
The County of Riverside's University Health System - Public Health seeks a Health Services Assistant - DOPH to join our team. The incumbent will be assigned to the HIV/STD Program located in Riverside.
The HIV/STD Program's mission is to promote healthy sexual behavior and reduce the impact of HIV/AIDs and Sexually Transmitted Diseases (STDs) in Riverside County. The Early Intervention Program (EIP) clinic takes a status-neutral approach to our care services, whether it be general sexual health and STD screening, HIV pre-exposure prophylaxis (PrEP), HIV treatment, education and/or primary care Health Services.
The selected candidate will be tasked with assisting medical staff within the Department of Public Health by providing a variety of client/patient services, which includes basic administrative, clerical, and medical support services for clients/patients and the public. In doing so, they will be managing appointment schedules for PrEP clients, verifying client eligibility/insurance, and facilitating their check-in process. The Health Services Assistant will also maintain confidentiality and ensure compliance with all HIPAA laws and regulations. Additionally, the incumbent will perform routine clinical procedures and, if necessary, conduct basic laboratory and screening tests.
The preferred candidate should demonstrate proficiency in drafting clear and concise reports and correspondence, as well as strong verbal and written communication skills. They should also exhibit the capability to collaborate effectively with individuals of diverse populations. Experience with EPIC and Microsoft Suite (particularly Excel, Word, and MS Teams) at an intermediate level is desirable. Fluency in Spanish is preferred.
The incumbent must be willing to travel to other community health centers located throughout the County of Riverside.
Work Schedule: 9/80, Monday to Friday with a Non-Payday Monday off
Hours: 7:30 am to 5:00 pm
Meet the Team!
The Riverside County Public Health Department
EXAMPLES OF ESSENTIAL DUTIES
• Establish effective lines of communication between the Department of Public Health and the community; provide basic information about Health Services, policies, and procedures to clients/patients and the public; provide outreach information/education of health programs to a targeted population and/or community.
• Assist professional staff in the Department of Public Health to teach and encourage development of good health habits and preventive care; teach health education classes to clients.
• Provide health counseling to low-risk clients; screen for eligibility for participation in health programs; provide second language interpretation support, as needed; determine client/patient progress and determine whether recommendations regarding health are being followed.
• Provide feedback, both verbally and in writing, to licensed professional staff regarding client needs and community responses to DOPH services and Programs; obtain and evaluate specific information regarding health problems in order to provide guidance and instruction; conduct formal and informal information sessions covering good health practices and available Health Services.
• Make referrals to health/social services resources and licensed professional staff; interview clients/patients to gather basic health related information, such as health status, living conditions, diet, residency, mobility, parenting skills, health care needs, etc.
• Make home visits as appropriate; assist in developing health questionnaires, conducting surveys and recording appropriate case related information; assist in developing health information flyers and pamphlets.
• Assist professional staff in arranging and conducting health education programs, demonstrations, special health conferences, and clinics in the community.
• Perform routine clinical procedures; may obtain test results, but does not interpret results; may collect specimens (non-invasive); may perform simple laboratory and screening tests, e.g. dipstick urinalysis, occult blood, ovulation tests, pregnancy urine tests, sedimentation rates, hemoglobin including hemacue, glucose, hematocrit, etc.
• Register clients/patients using related computer information at time of appointment; cut nails of otherwise healthy patients; may prepare patients for examination; may obtain medical history/chief complaint including allergies; take vital signs; may assist patients in ambulation and transfer; may maintain client/patient charts and schedule appointments for clinic and field staff.
• Perform routine clerical tasks through typing, personal computer, filing, answering phones, etc.; inventory supply needs and help obtain medical and office supplies.
• Upon approval of supervisor, coordinate and/or provide necessary transportation to clients.
MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)
Experience: One year of experience that included public contact in a public health, medical services, or social or human services agency. (Education from an accredited college or university in public health, social or behavioral sciences, or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified coursework for each year of the required experience).
Knowledge of: Basic needs and problems of disadvantaged groups; cultural and ethnic perceptions toward community service programs; understanding the causes and treatment of medical and/or public health problems, and the problems facing the educationally and economically disadvantaged; basic patient care techniques.
Ability to: Understand social and cultural factors important to behavior patterns; communicate effectively, both orally and in writing; establish and maintain good relations with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information and perform routine clinical procedures; follow and implement activities according to written standardized procedures; recognize situations out of the scope of Health Services Assistant needing referral to professional staff; perform clerical tasks through the use of a personal computer, answering phones, filing, etc.
SUPPLEMENTAL INFORMATION
Other Requirements
Possession of a valid California Driver's License is required.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
What's Next?
Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's University Health System may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/
Application Period
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Proof of Education
All applicants are required to provide a copy of their degree or transcripts as verification of the education listed on their resume/application. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the or
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
For questions regarding this recruitment
Contact Vanessa Diaz-Beaird at VDBeaird@rivco.org with any questions regarding this recruitment.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benef...
Location : Riverside
Job Type: Regular
Job Number: 24-57793-02
Department: Public Health
Division: HIV-STD
Opening Date: 02/26/2024
Closing Date: 3/11/2024 11:59 PM Pacific
ABOUT THE POSITION
The County of Riverside's University Health System - Public Health seeks a Health Services Assistant - DOPH to join our team. The incumbent will be assigned to the HIV/STD Program located in Riverside.
The HIV/STD Program's mission is to promote healthy sexual behavior and reduce the impact of HIV/AIDs and Sexually Transmitted Diseases (STDs) in Riverside County. The Early Intervention Program (EIP) clinic takes a status-neutral approach to our care services, whether it be general sexual health and STD screening, HIV pre-exposure prophylaxis (PrEP), HIV treatment, education and/or primary care Health Services.
The selected candidate will be tasked with assisting medical staff within the Department of Public Health by providing a variety of client/patient services, which includes basic administrative, clerical, and medical support services for clients/patients and the public. In doing so, they will be managing appointment schedules for PrEP clients, verifying client eligibility/insurance, and facilitating their check-in process. The Health Services Assistant will also maintain confidentiality and ensure compliance with all HIPAA laws and regulations. Additionally, the incumbent will perform routine clinical procedures and, if necessary, conduct basic laboratory and screening tests.
The preferred candidate should demonstrate proficiency in drafting clear and concise reports and correspondence, as well as strong verbal and written communication skills. They should also exhibit the capability to collaborate effectively with individuals of diverse populations. Experience with EPIC and Microsoft Suite (particularly Excel, Word, and MS Teams) at an intermediate level is desirable. Fluency in Spanish is preferred.
The incumbent must be willing to travel to other community health centers located throughout the County of Riverside.
Work Schedule: 9/80, Monday to Friday with a Non-Payday Monday off
Hours: 7:30 am to 5:00 pm
Meet the Team!
The Riverside County Public Health Department
EXAMPLES OF ESSENTIAL DUTIES
• Establish effective lines of communication between the Department of Public Health and the community; provide basic information about Health Services, policies, and procedures to clients/patients and the public; provide outreach information/education of health programs to a targeted population and/or community.
• Assist professional staff in the Department of Public Health to teach and encourage development of good health habits and preventive care; teach health education classes to clients.
• Provide health counseling to low-risk clients; screen for eligibility for participation in health programs; provide second language interpretation support, as needed; determine client/patient progress and determine whether recommendations regarding health are being followed.
• Provide feedback, both verbally and in writing, to licensed professional staff regarding client needs and community responses to DOPH services and Programs; obtain and evaluate specific information regarding health problems in order to provide guidance and instruction; conduct formal and informal information sessions covering good health practices and available Health Services.
• Make referrals to health/social services resources and licensed professional staff; interview clients/patients to gather basic health related information, such as health status, living conditions, diet, residency, mobility, parenting skills, health care needs, etc.
• Make home visits as appropriate; assist in developing health questionnaires, conducting surveys and recording appropriate case related information; assist in developing health information flyers and pamphlets.
• Assist professional staff in arranging and conducting health education programs, demonstrations, special health conferences, and clinics in the community.
• Perform routine clinical procedures; may obtain test results, but does not interpret results; may collect specimens (non-invasive); may perform simple laboratory and screening tests, e.g. dipstick urinalysis, occult blood, ovulation tests, pregnancy urine tests, sedimentation rates, hemoglobin including hemacue, glucose, hematocrit, etc.
• Register clients/patients using related computer information at time of appointment; cut nails of otherwise healthy patients; may prepare patients for examination; may obtain medical history/chief complaint including allergies; take vital signs; may assist patients in ambulation and transfer; may maintain client/patient charts and schedule appointments for clinic and field staff.
• Perform routine clerical tasks through typing, personal computer, filing, answering phones, etc.; inventory supply needs and help obtain medical and office supplies.
• Upon approval of supervisor, coordinate and/or provide necessary transportation to clients.
MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)
Experience: One year of experience that included public contact in a public health, medical services, or social or human services agency. (Education from an accredited college or university in public health, social or behavioral sciences, or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified coursework for each year of the required experience).
Knowledge of: Basic needs and problems of disadvantaged groups; cultural and ethnic perceptions toward community service programs; understanding the causes and treatment of medical and/or public health problems, and the problems facing the educationally and economically disadvantaged; basic patient care techniques.
Ability to: Understand social and cultural factors important to behavior patterns; communicate effectively, both orally and in writing; establish and maintain good relations with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information and perform routine clinical procedures; follow and implement activities according to written standardized procedures; recognize situations out of the scope of Health Services Assistant needing referral to professional staff; perform clerical tasks through the use of a personal computer, answering phones, filing, etc.
SUPPLEMENTAL INFORMATION
Other Requirements
Possession of a valid California Driver's License is required.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
What's Next?
Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's University Health System may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/
Application Period
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Proof of Education
All applicants are required to provide a copy of their degree or transcripts as verification of the education listed on their resume/application. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the or
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
For questions regarding this recruitment
Contact Vanessa Diaz-Beaird at VDBeaird@rivco.org with any questions regarding this recruitment.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
- A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
- A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
- A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benef...
