Health Plan Account Manager (Remote Within The Northeast)

Overview

Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.As a Health Plan Account Manager, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

 

The Health Plan Account Manager will assist with the retainment and growth of a book of business by managing day to day service requirements within the designated Health Plan customer segment and/or region.

 

This position is remote but requires residency in the Northeast. 

Responsibilities

• Manage the day-to-day service requirements for each client. 
• Retention of the business through service excellence 
• Maintains the key operational relationships at the client 
• Contributes to the RFP and contracting processes. 
• Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications. 
• Develops key organizational links to people and functions who can help resolve client problems. 
• Collaborate with HP Account Executive partners to ensure alignment on priority service issues. 
• Develops financial analysis of denial recovery, contract performance and billing-related opportunities. 
• Coordinate medical engagement and policy reviews. 
• Coordinate with IT on eligibility and data agreements. 
• Coordinate with Commercial reps and marketing. 

Qualifications

Required Work Experience:  

3 years+ healthcare experience, including problem resolution, service management, relationship management 

 

Preferred Work Experience:  

Experience working with or supporting payors is preferred. 

 

Skills:  

• Problem resolution 
• Contract compliance 
• Customer service 
• Excel, Access 
• Billing systems 
• Payor/industry expertise 
• Team-orientation 

EducationBachelor's Degree(Required)

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. 

Employment Type: FULL_TIME