Health Operation Training & Optimization Specialist

Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.

SUMMARY:

Under the direct supervision of the VP Nursing & Clinical Operations this position will work directly with providers and clinical staff to optimize their utilization of the Practice Management System and related workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop subject matter expertise in athenahealth’s core products and services, including practice management, patient engagement and the E H R. Become a Superuser for electronic health record system.
• Assist with training, compliance and workflows directly related to all the front office duties in ambulatory care settings.
• This position will provide in-office and remote training and optimization for new and existing employees on current practices and standards of care.
• Independently assessing and delivering customer specific trainings and improvements with a patient service-oriented mindset.
• Perform site visits to conduct education, training and orientation sessions for providers and ancillary staff.
• Identify opportunities and solve problems with assigned clinical practices, interacting with other department managers.
• Collaborate with cross-functional areas (e.g., revenue cycle, practice performance management) to create and distribute educational materials regarding Athena, clinical updates, and common issues
• Own strategic and operational initiatives in the market that relate to the job scope
• Unify standards across multiple health care practices
• Assess opportunities and risks during and after implementation of new practices and provide a custom action plan
• Establish working relationships and collaborate with providers and office staff
• Generate call and visit reports daily and document all division encounters on Unified site rounding sheets
• Assist with maintenance of user and Athena configurations
• Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty, responsibilities, essential functions and key competencies satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Associate or Bachelor degree with 5 years of healthcare clinical and management experience required.

CERTIFICATES, LICENSES, REGISTRATIONS:

Current RN license in good standing in the State of Illinois; CPR certification.

OTHER QUALIFICATIONS:

• Documentation of experience applying the nursing process including, assessment, planning and intervention
• Current driver’s license
• Current auto insurance
• Ability to work late evening hours
• Ability to work some weekend hours
• Ability to work some holidays
• Ability to travel to and work at other clinics as needed

Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.