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Form of workThe Operations Coordinator provides support to various departments in Operations. The position is responsible for the accurate, timely, and safe handling of incoming and outgoing inventory for Returns, B-Stock, Liquidation, Customer-Owned-Inventory (COI), Life Cycle Management (LMC), Buy & Hold (B&H), and providing administrative support for Shipping.
Key Areas of Responsibility
- Provide administrative support to various functions in the Distribution Center.
- Process all daily inventory and forward to designated areas: restock, vendor returns, B-Stock, installs, and customer refusals.
- Work with TSM, Sales and Shipping when changing freight options on orders to meet customer and operational needs.
- Inspect and test hardware for cosmetic and functional defects. Send product with operating system to repair if under warranty.
- Match specifications to the appropriate part and model numbers for desktops, laptops, servers and related peripheral devices to AS400 and SPS platform.
- Collaborate with the Account Manager on missing parts, enrolled or locked units to increase our recovery and prevent items going to scrap.
- Process Customer Owned Inventory same day and communicate all discrepancies to appropriate stakeholders.
- Process Buy & Hold orders within a 48-hour timeframe to meet customer deadlines.
- Collaborate with Inventory Control to ensure stock discrepancies are resolved to maintain a high level of inventory accuracy.
- Provide order status updates to Sales as needed.
- Release and sort batches hourly to meet customer and carrier deadlines.
- Move pallets using a pallet jack or Material Handling Equipment (MHE).
- Follow Preferred Methods and Safety Guidelines.
- Rotate throughout the Returns and Mailroom departments performing various functions including housekeeping.
- Assist other areas of Operations including cross-department functions, for training and operational purposes.
Education and/or Experience Qualifications
- High School diploma or equivalent.
- Previous general warehouse experience.
Required Qualifications
- Proficient in Microsoft Office applications.
- Solid time management skills and attention to detail.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Solid verbal and written communication skills with the ability to effectively interact with all stakeholders.
- Comfortable working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.
- Ability to lift up to 50 lbs. (team-lift for anything above 50 lbs.).
- Ability to perform 8 or more hours of standing, bending, lifting, walking, and carrying products in combination at any given time.
Preferred Qualifications
- Experience with AS400 and SPS.
- MHE certified.
