Health Coach

Position: Contract Health Coach

Reports to: Clinical Supervisor

Start Date: January, 2024 – We have some new clients this month and are choosing candidates now. We will be in direct communication on a weekly basis after candidates are chosen and tested.

Compensation: The Health Coach will be a remotely located team member of a primary care practice performing activities in care management and population health primarily for Original Medicare patients.

The compensation is based upon billable units generated for the practice. It is expected that compensation will be from $20-$30 per hour worked. A schedule of fees will be provided to the candidate during the training process.

Will receive comprehensive training.

Hours: M-F office normal hours with considerable flexibility. Some weekend work can be scheduled by the Health Coach at the discretion of the individual and patient needs.

Location: Work from home.

Required Technology: Computer and home internet service required. Company will provide a headset if needed. Allowance for internet service paid by company.

About the Company

ClarityCCM, LLC partners with Primary Care Physicians in providing Patient Care Management, Care Coordination and Patient Engagement for original Medicare patients with chronic conditions. We are an early stage company with lots of opportunity for growth in this dynamic sector of healthcare.

Purpose of the position

The healthcare industry has drastically changed in the last 5 years, especially with regards to population health, prevention and disease management. The recent changes brought by the Affordable Care Act and Medicare laws have been put in place to help patients better self-manage their conditions.

Our purpose is not only to help improve the state of health in a difficult population (Medicare Beneficiaries with 2+ chronic conditions), but to help remove the burden of extensive care management and coordination from the doctors. Our program will improve the health of their patients and help them have more productive patient visits.

Many of these skills will be learned in the hiring and training process:

• Acts as a patient advocate and active care team member as an extension of the Primary Care Provider office, always maintaining privacy and confidentiality of all protected information.

• Provides direct communication to the patient under the supervision of a clinical supervisor or physician based on the enrollment process; evaluates patient responses and helps the patient understand the services provided; consults with other members of the patient health care team as required or outlined by the ClarityCCM model policies and procedures.
• Communicates with designated in-office program liaison when patient requests/requires clinical judgement.
• Interactions with patients during the enrollment phase to help facilitate enrollment of an individual and obtain consent for treatment.
• All communication with a patient is to include and consider their needs specific to the standard of care for patient's age and health literacy starting level.
• Performs all aspects of patient communication in an environment that optimizes patient safety and reduces the likelihood of confusion in relation to chronic disease management.

• Demonstrates knowledge of the principles of family dynamics over the life span and the knowledge necessary to provide age-appropriate information to the patients served.
• Communicates appropriately and clearly to coworkers, licensed personnel, physicians, and physician office staff.
• Treats patients and their families with respect and dignity; identifies and addresses psychosocial, cultural, ethnic and religious or spiritual needs of patients and family.
• Interacts professionally with patient and family.
• Meets current standards and policies for documentation of all communications and interactions with patients and their family, licensed personnel, provider, and office staff.
• Maintains established company policies and procedures, objectives, performance improvement program, and continued education within the Academy for Health Management.
• Maintains a virtually safe, comfortable, and therapeutic environment for patients and families in accordance with the company tone and model.
• Interacts in a professional manner, directs questions appropriately; refers patient problems to office
• Maintains a good working relationship with all staff members of the organization.
• Demonstrates the ability to be flexible, organized, and function under stressful situations.

• Provide appropriate responses to the patient, staying in control with a calming demeanor in emergency or physically stressful situations.
• Performs other duties as assigned within the Health Coach's scope of practice.
• Documents patient care information and maintains an accurate medical record.
• Performs other related duties as assigned or requested

Academic & trades qualifications

Essential qualifications

• High School Diploma
• HIPAA training or certification (Will be provided if needed)
• Certified Medical Assistant, CMT, RHIT/RHIA or other healthcare-related certification

Work experience & skills

Essential experience

• Customer service skills and background required
• Primary care doctor’s office experience preferred
• Computer keyboard skills, Electronic Health record experience
• Email, text, and other forms of electronic communications
• Understanding of HIPAA rules and regulations
• Experience in chronic care management is a plus

Primary Competencies

To perform the job successfully, an individual should demonstrate the following core competencies:

Problem Solving

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills

Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things

Communication

Speaks and writes English clearly, informatively, and persuasively in positive or negative situations; listens and gets clarification; edits written correspondence for spelling and grammar; able to read and interpret communication without bias

Additional languages preferred

Computer Skills

Moderate computer knowledge: able to efficiently move between documents and internet applications with ease, create notes and documents proficiently in software applications; create documents easily in Microsoft

Word, and other Microsoft Office applications as needed; masters our job-related software applications

Teamwork

Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed

Quality Management

Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Diversity

Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce

Ethics

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values

Organizational Support

Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; respects diversity

Judgment

Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

Motivation

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Quality

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

Security of Information

Adheres to security procedures; determines appropriate action when handling Protected Health Information; reports potentially unsafe security practices; uses access to health records appropriately with honest intentions and in accordance with regulatory standards.

Attendance and Punctuality

Consistently meets obligations as scheduled; completes work within designated time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability

Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to work at hand when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

What we need from you

On your resume, please include 3 professional references, any previous HIPAA infractions, and any relationships (professional or personal) that may be relevant to this role, i.e., caring for an elderly loved one or a chronically ill child or spouse, volunteer work, etc.

Job Type: Full-time

Pay: $14.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• Associate (Preferred)

Experience:

• Medical Assistants: 2 years (Preferred)
• Computer skills: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: Remote