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SalaryJob Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com
Job Summary:
The Certified Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Certified Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Certified Health Coach is supervised by a Manager Coaching Operations.
Essential Job Functions:
- Participating in the following types of telephonic calls:
- Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
- Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
- Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
- Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors.
- Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
- Adhere to a schedule and caseload to support success and connectivity of member interaction.
- Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
- Participate in daily and monthly meetings for updates and to present findings and insight
- Note and track the members' progress and efficacy of program
Specific Skills/ Attributes:
- Effective interpersonal and communication skills required
- Understand directions and communicate/respond to inquiries
- Enthusiastically inspires members to change behaviors and to see possibilities
- Ability to coach effectively using motivational interviewing
- Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly with them via chat
- Attention to detail when documenting interactions with participants
- Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays
Qualifications:
- Active board certification in Wellness Coaching from NBHWC
- Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
- Experience with using chat to deliver coaching sessions a plus
- Experience with benchmarks and contact center metrics preferred, including adherence to schedule
- Proficiency in computer data entry and Microsoft Office
- Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
- Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
- Ability to work independently and prioritize a moderate workload with minimal supervision
- Adaptability to schedule changes on an as-need basis
- Ability to multitask with members and operationally with managers and support staff
- Hard-wired internet connection is necessary as WIFI is not permitted
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
