Address
Form of workResponsibilities:
- Champion the development of Retail Credit Risk (RCR) Policy relative to the risk disciplines of Consumer Credit Engagement across Credit Cycle (from Credit Initiation, Existing Customer Management, Collections, including Asset Sales).
- Establish best in class scalable firm-wide policies, standards, processes, metrics, MIS and technology platforms with the goal to improve Customer Experience, Risk Governance and Risk Controls across Customer Engagement processes.
- Provide oversight, policy interpretation, policy exception reviews and approvals of relevant corporate policy contained in RCR Policy for these functions.
- Engage and influence strategy design and execution across the disciplines with active engagement with Risk, Operations and Operational Risk Management teams across businesses and first and second line.
- Improve the efficiency of the Credit Operations processes by providing direction and suggestions to in-Business Risk and Operations Heads while ensuring effectiveness and control elements are not sacrificed.
- Provide direction to working groups across all the Consumer Credit Engagement areas.
- Together with the Risk Product Specialists, review and approve all policy waivers or dispensations relative to Consumer Credit Engagement areas.
- Design and implement effective and efficient methods of oversight for all Consumer Credit Engagement areas.
- Design and implement enhanced governance, policy and oversight activities that result in achieving Heightened Expectations for the Consumer Credit Engagement areas in coordination with Product Specialists.
- Lead training development and delivery for Risk, Credit Operations, and Business professionals across businesses.
- Serve as primary Independent Risk point of contact for regulators and internal senior stakeholders (Board, Control Forums, Risk Committees) in areas of specialization.
- Provide information and counsel to the CRO and the Independent Risk Management senior leadership team on Consumer Credit Engagement areas.
- Improve the depth and breadth of senior Collections management bench strength by the identifying, developing and recruiting senior Credit Engagement managers.
- Achieve the understanding and adoption of best practices relative to strategies and tactics across the Consumer Credit Engagement continuum.
Qualifications:
- 20+ years Risk Management and Operations experience.
- Undergraduate degree required; Master's Degree preferred.
- Ability to demonstrate leadership.
- Senior executive presence.
- Ability to communicate complex issues in concise executive summaries.
- Project Management Skills.
- Ability to manage a matrix organization.
- Strong Partner to senior business and functional leaders.
- Strong verbal and written communication skills.
- Strong analytical skills.
- Experience in underwriting and collections with large portfolios.
- Negotiate and influence internally and externally at senior levels.
- Demonstrated ability to establish relationships and partner effectively with peers and various groups Strategic: Future oriented, anticipates outcomes
- Decisive & results oriented: Deals promptly with business and people issues and resolves issues in a consistent and fair manner
- Strong presentation skills.
