Personal Banker

At Cattaraugus County Bank (CCB), banking is so much more than a transaction. We’re a locally-owned community bank that shares the attitudes, interests and goals of the individuals, businesses and communities we serve.

PROUD TO BE CCB! We are hiring a PERSONAL BANKER located at our Lakewood, NY location.

Basic Function:

The Personal Banker is a problem solver, trusted advisor, and partner to the people and businesses in our communities. Personal Bankers engage customers in deeper conversations to uncover needs and provide guidance and solutions to assist in client’s financial wellness journey. As part of the Branch team, the Personal Banker will work with customers to develop and expand relationships based upon their unique financial goals, leading to customer confidence in their finances.

Principal Responsibilities:

· Embodies a strong customer experience culture, being present with every customer and teammate and realizing the impact they can have on their day, personally, professionally, and financially.

· Listens for clues for opportunities during customer conversations and provides effective and customized recommendations to customers.

· Consistently attains individual activity, behavior, and outcome expectations.

· Opens personal and business accounts (consumer checking, small business, various deposit products, home equity, mortgage, unsecured lending, certificates of deposit, etc.).

· Develops strong partnerships with branch teammates and line of business partners – focusing on customer acquisition and deepening the relationship of current customers; effectively manages internal and external centers of influence.

· Ensures compliance with operational, risk, security and audit procedures and policies.

· Supports branch operations, including assisting with customer transactions on the Teller line as needed.

· Complies with all policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of CCB and CCB customers.

· Serves as backup for teller functions, as needed.

· Fills in for Branch Manager as needed.

· Responsible for monthly review of CCB Internal Controls as assigned.

· Completes all duties to ensure compliance with BSA and OFAC requirements.

· Promotes an environment that supports diversity and upholds CCB’s core values.

· All other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.

· Promotes an environment that supports diversity and upholds CCB’s core values

· All other duties as assigned

Required Skills and Experience:

· 1-3 years’ experience in developing current and new customer relationships, achieving sales goals, and building referral sources (preferred).

· Must be client first, sales-driven, self-motivated, competitive individual with excellent interpersonal and sales skills, and excellent written and verbal communication skills.

· Understanding of consumer credit – including loan to value, debt to income and credit reports (preferred).

· Comfortable overcoming objection and asking fact-finding questions with the goal of being helpful.

· Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within CCB (required).

Education:

High School Diploma or equivalent required.

Physical Requirements:

Requires the ability to operate standard office equipment and keyboards. Required to stand for prolonged periods of time. Must have the ability to lift and carry small parcels, packages, and other items (less than 20 lbs.), and to walk short distances. Requires repetitive motion and substantial movements (motions) of the wrists, hands, and/or fingers.

Pay range: $35,880-$50,232/annually(The specific salary offered to an applicant will be based on their individual qualifications and experience, and an analysis of internal compensation and market data.)

BENEFITS THAT GO BEYOND THE BASICS. CCB is proud to offer its employees and their eligible family members a comprehensive and competitive benefits program. (Eligibility and rates vary depending on your employment status.)

· Premier health, prescription, dental, and vision benefits for you and your dependents

· 401(k) Plan with up to 6% employer contribution match

· Discretionary profit-sharing bonus awards

· Paid time off including vacation time, personal/sick days, your birthday, holidays, bereavement days and parental leave

· Basic and supplemental life insurance plans

· Short-term and long-term disability insurance

· Career development including educational assistance and tuition reimbursement program

· Employee Assistance Program (EAP)

· Fitness membership reimbursement

· And MORE!

CCB is an Equal Opportunity Employer. CCB does not discriminate on the basis of race, religion, gender identity, age, non-disqualifying physical or mental disability, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $35,880.00 - $50,232.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• developing customer relationships in Banking: 1 year (Required)
• Banking: 1 year (Required)

Ability to Commute:

• Lakewood, NY 14750 (Required)

Ability to Relocate:

• Lakewood, NY 14750: Relocate before starting work (Required)

Work Location: In person