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Form of workJOB DESCRIPTION
MP is currently looking for a client focused HCM Implementation Specialists who will be responsible for assisting our customers with the design and implementation of their MP iSolved solution. As functional experts, they lead the customer in the build, testing and implementation of their SaaS software solution, with a primary focus on HR, time and attendance and payroll business processes. Since this position has the most frequent contact with the customers during implementation, this person must provide exceptional, seamless service for the clients and all of their needs.
This position can be done remotely.
RESPONSIBILITIES:
- Leads new customers through iSolved implementations, ensuring the customer's employee data, payroll, time and attendance and HR business processes are configured accurately.
- Manages project plans to ensure project deliverables and customer launch dates are met.
- Partners with other MP teams to ensure all customer needs are delivered through an integrated implementation approach.
- Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
- Prepares customers for post-implementation self-sufficiency by delivering iSolved system training as part of the Implementation process.
- Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
- Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
- Adheres to company and departmental policies.
- Provide pre-sales support to sales team as necessary.
- Cross trains on all iSolved services.
- Provides training to new and current clients. Provides recommendations to clients as to how they can best use iSolved.
- Provide weekly reporting as required by manager
- Some travel (less than 10%) may be required. Onsite training may be necessary
SKILLS & QUALIFICATIONS
- Minimum of 3 years of experience in delivering payroll services, including payroll tax, with strong business process knowledge related to payroll services.
- Software implementation experience, preferably in a SaaS environment.
- Four-year college degree or equivalent education/business experience.
- Strong technical aptitude and capabilities.
- Passion for delivering exceptional customer service and problem solving skills.
- Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
- Excellent written and verbal communication skills.
COMPANY OVERVIEW
MP provides small and mid-sized businesses a full suite of HR and Payroll products and services to support their needs through utilizing the latest technology and unrivaled personal service. We value business relationships and place a priority on getting to know our clients, keep them in compliance and be proactive to their needs in order to provide the absolute best service.
MP has been named to the BBJ's Pacesetters/Fast 50 list of the fastest growing private companies in Massachusetts for four consecutive years, and most recently, to the Inc. 5000 for year over year revenue growth in 2014, 2015, 2016 & 2017 (only 10% of companies have achieved four consecutive years). Also in 2015, MP was named a Best Place to Work by the Boston Business Journal.
