Guest Staff Services Complex Care Shelter

JOB SUMMARY:

The Sockeye Complex Care Shelter, a homeless shelter with supportive service for individuals who have difficulty accessing and navigating congregate shelter due to disability or health characteristics. The operation encompasses services 24 hours a day, seven days a week serving up to 83 guests nightly in single or double occupancy rooms, as well as day services. The population includes adult men and women and seniors. This position is responsible for ensuring smooth daily operations are completed through a Trauma Informed service model.

QUALIFIACATIONS:

Competencies: Demonstrated dependability, maturity, and initiative. Ability to handle crisis situation and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems, and changes.

Education/Experience: High school diploma or GED required with one year work experience in customer experience.

Skills:

Committed to collaboration and shared decision-making is a key part of leadership style. Desire to work with a variety of people, situations, and challenges to carry out the mission and purpose of the program. Demonstrated leadership, dependability, flexibility, and initiative. Must react effectively in crowded and stressful situations. Ability to provide supervision and training to guest volunteers, interact positively with other CSS staff members and clients. Appropriate interpersonal, written, and verbal communication skills. Team building skills. Ability to type on the computer. Knowledge of most Microsoft Office applications. Logistics skills to facilitate smooth operations of the shelter. Experience in disability, elder, and/or Complex Care services are a plus.

Duties & Responsibilities:

Guest Services

· Provide for general welfare, safety, and security of shelter guests, staff, volunteers and facility. Provide crisis intervention and de-escalation in accordance with provided training when necessary.

· Focus on preventing further crisis and avoiding traumatization.

· Facilitate choices, autonomy, self-determination of all guests.

· Facilitate a safe and dignified stay for all shelter guests.

· Provide referrals to internal and external supportive services.

· Provide support for guests who may need light assistance with some Instrumental Activities of Daily Living such as making phone calls, warming meals, and remembering appointments, etc.

Program Administration

· Assure the smooth functioning of shelter services throughout shift.

· Prepare vacated rooms for incoming guests.

· Ensure common areas such as kitchens, hallways, and bathrooms are kept clean and sanitary.

· Complete routine safety checks.

· Ensure all paperwork and reports are completed and submitted in a timely manner.

· Ensure all necessary information is passed to subsequent shifts.

Community Engagement

· Route calls to specific people.

· Take and relay messages for guests and staff.

· Answer inquiries about the shelter and its services.

· Greet guests and visitors warmly and make sure they are comfortable.

· Ensure no one is left waiting at the front door and ensure the property is clear and safe.

· Ensure the front desk area is tidy.

· Give visitors badges and direct them to where they can sign in.

· Process donations from the community.

· Other duties as assigned.

Physical Requirements: Must be able to lift up to 25 pounds

Training Requirements: Agency and department orientation; 1st Aid/CPR; de-escalation techniques; blood borne pathogens. Attend all staff meeting and in service training required.

Physical Address: 303 Fireweed Lane, Anchorage, Alaska 99503

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Anchorage, AK 99503: Relocate before starting work (Required)

Work Location: In person