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Form of workJob Description
Position Summary: Accommodate hotel guests by providing exceptional guest service and information upon arrival, during occupancy, and upon departure from the hotel.
Duties:
- Greet and welcome guests
- Assign guest rooms and issue room keys
- Check guests in and out of rooms
- Update and maintain accuracy of data in hotel operating system
- Manage cash drawer and handle cash, checks and credit card payments
- Make and confirm reservations via telephone and in person
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, activities, etc.
- Arrange transportation
- Answer and route incoming calls on phone system
- Collect and distribute messages for guests
- Communicate with other hotel departments and shifts as need to meet guest’s needs and maintain smooth operation of hotel functions
- Balance revenue at the end of the shift
- Secure guest’s valuables in the hotel safe
- All other duties as assigned
