Assistant Recreation Manager

POSITION OVERVIEW:

The Assistant Recreation Manager is responsible for working with staff and for guests to develop events and activities consistent with resources, needs and interests of the resort guests at the Recreation Center. This is a management position that requires extensive planning, organization, and decision-making. The Assistant Recreation Manager is also responsible for developing and maintaining good relations with all department Management and North Park staff.

JOB REQUIREMENTS:

• Strong listener and communicator
• Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously
• Self-starter, innovator, results-driven with ability to meet both short and long term business goals
• Ability to manage time well, meet imposed deadlines and ability to work flexible hours
• Proven problem solving skills with ability to maintain composure in stressful situations.
• The position may also require the ability to lift over 80 pounds occasionally.
• This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend.
• High degree of professional and personal integrity

EDUCATION & EXPERIENCE

• Two (2) years guest service experience in a Fitness Club, Social Manager, Hotel or similar service-oriented business model preferred
• High school diploma or GED and two years guest service experience preferably in the hospitality industry.
• Previous experience in night audit or account reconciliation helpful
• Requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements.
• CPR & AED & First Aid Certified or willing to obtain certification

• Provide the utmost in guest service to all guests visiting facility.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Follow security and safety standards at all times.
• Maintaining all water play/sport areas for safety and preventative maintenance.
• Training and motivating employees to perform at maximum potentials.
• Scheduling of staff to ensure all shifts are covered, and that all events are prepared. Approving hours and exceptions.
• Working knowledge of all equipment and safety regulations used for activities.
• Communicating and assisting outside vendors with activities such as horseback riding, beach fitness, watercolor art class, and water wars.
• Maintaining and organizing recreational equipment and other supplies necessary for the social department.
• Making arrangements for use of common areas and meeting space to be used for recreation activities and events.
• Reviewing Northwood’s News and other promotional activities related to recreation.
• Attending weekly BEO and team meetings.
• Planning with Recreation Manager and team in for executing all group and corporate team building events.
• Developing and implementing a team building/recreation activity menu for the sales departments use in soliciting group business.
• Managing supply inventories including ordering and requisitioning supplies, and keeping a par level of stock that is cost effective to the operation without affecting the guest experience.
• Communicating closely with Maintenance regarding repairs, updates to soft goods, paint, and general building maintenance that is needed.
• Maintaining strong relationship between Grand View Lodge marketing, sales and front desk departments to make sure communication is seamless.
• Other duties may be assigned.