Guest Services/Front Desk Agent

The Holiday Inn Baltimore BWI Airport is currently seeking a Full-Time Guest Service Agent for immediate hire.

This is an exceptional opportunity for a candidate with a big personality, bright smile and positive attitude to join our team.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you will not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel welcome and at home.

As a Guest Service Agent, you will be responsible for delivering a high level of customer service to achieve 100% guest satisfaction. Other duties include but are not limited to checking guests in and out of the hotel, making reservations, posting charges to guest accounts, verifying payments, billing credit cards, responding to guest complaints and balancing a cash bank. The Ideal candidate will possess a love for creating the best service experience possible. If this sounds like you please submit your resume for consideration.

Candidates who are friendly, patient, love to smile, genuinely enjoy helping others, have excellent service skills and a desire to grow within the company are highly desired.

• Candidates must have a flexible schedule available all days of the week
• IHG/Holiday Inn or OPERA experience a plus
• Must be computer literate
• Must maintain a professional appearance at all times
• Must have patience and genuinely enjoy helping others
• Must be able to stand for 8+ hours at a time
• Must be a team player

WALK-INS ARE WELCOME OR YOU MAY APPLY BY RESUME

Job Types: Full-time, Part-time

Pay: $15.25 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person