Salisbury Zoo-Guest Services Associate (Part-Time)

We are Salisbury, Maryland, and our town was born from the headwaters of the Wicomico River. This special place, nestled squarely between the beaches and the bay, has been attracting people to its stunning location for almost 300 years. Now one of the largest cities on the peninsula, Salisbury serves as the Capital of the Eastern Shore, combining vibrant economic opportunity, quality public education, world-class healthcare, reinvigorated environmental stewardship, globally known corporations, and an energetic and inspiring team of community leaders, to chart its own course and craft a sound plan for its future.

Department: The Arts, Business & Culture Department is responsible for fostering Salisbury's thriving economic climate through supporting business, expanding economic opportunity, promoting artistic expression, hosting unique experiences, and maintaining regional attractions such as the Salisbury Zoo and Poplar Hill Mansion. By producing signature events, facilitating business incentives, and collaborating with stakeholders, this department strives to make Salisbury a place where arts, business, and culture intersect and flourish.

Job profile: The Guest Services Associate is a part of the Salisbury Zoo’s Guest Services department. There are three divisions of Guest Services: Zoo Greeter, Zoo Concession and Zoo Gift Shop Sales. All three divisions are responsible for serving the Zoo’s visitors by providing excellent customer service. Based on the division, duties include greeting zoo visitors, preparing food in conjunction with health department regulations, cleaning work areas, merchandising and restocking inventory, preparing daily deposits, and performing other duties as assigned. The three areas work as a team and All three positions are cross-trained to provide the best customer service to the Zoo’s visitors. The Concessions and Gift Shop Sales Associates are required to have some money handling experience. Weekend work required, holiday, and evening work may be required for some special events.

Requirements/Certifications: Work requires considerable physical effort in the handling of materials up to 50 pounds and/or continual standing or walking 60%+ of the time. May require working in adverse weather conditions. Availability to work on some Nights, Holidays & Weekends.

Preferred Experience: Customer service, retail sales and money handling experience is required to work in the Gift Shop & Beastro areas. Must be knowledgeable and comfortable with using technology (computers & cash register systems).

Preferred Education: High School / GED

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person