Guest Services
Location: BWI Airport D/E Connector
We are looking for passionate, committed people with a great attitude who can deliver superior customer service at ROAM Fitness, a new airport experience that puts fitness and shower facilities post-security. Our mission is to create an environment where guests can care for their bodies in an atmosphere designed for movement and fun.
WHAT YOU WILL DO
This role is the vital first impression for all ROAM Members and Guests. It is our opportunity to demonstrate and maintain a superior level of service with the upmost professionalism. The ROAM Service Team is responsible for providing consistent member and guest service, accurate information regarding all areas of operations, and maintains facility policies and procedures.
RESPONSIBILITIES + TASKS
- Provide a superior standard of service and hospitality
- Assist with reception sales, questions and queries
- Assist in facility and housekeeping maintenance
QUALIFICATIONS
- Excellent verbal communication skills
- Efficient, well-organized and ability to handle various duties simultaneously
- Customer service and sales experience in a hospitality environment
- Bachelor’s degree or comparable experience
- Computer proficiency with an eye for accuracy
- CPR/AED current certification required or obtained within 30 days of hire
- Ability to work during facility operational hours 5:00am to 10:00p
- Part-Time positions available. All ROAM Fitness employment offers are contingent upon successfully completing a criminal background and drug test. ROAM Fitness is an Equal Opportunity Organization
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: No less than 8 per week
Shift:
- Day shift
Weekly day range:
- Every weekend
Work setting:
- In-person
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Baltimore, MD 21240 (Required)
Work Location: In person