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SalaryTo perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to check-in and check-out of guests which contribute to an overall positive experience.
No matter whether a guest arrives weary from their travels or excited about their vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
Compensation:$14 - $16 hourly
Responsibilities:As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests
- Respond to guest inquiries in a timely, friendly, and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- Speak clearly and listen carefully
- Use personal judgment and specialized knowledge to give information to people
- Communicate well with many different kinds of people
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard
Comfort Inn is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Comfort Inn is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our amazing Team Members are at the heart of it all!
