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SalaryWe are currently seeking experienced, energetic, and customer-service focused Hotel Guest Services Representatives/Night Audit, for the Parsippany Holiday Inn & Suites We currently have openings for both Full-Time and Part-Time . Candidates must be self-driven, goal-oriented, and work well within a successful team environment.Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include; greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.The ideal candidate will have prior hotel front desk experience with Opera PMS & IHG Standards preferred. This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times. This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.What you will be doing
- Providing information to guests about hotel policies, services and amenities
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
- Selling rooms to “walk in” customers
- Entering/changing reservations information on the computer
- Posting charges to guests accounts
- Processing payments from guests
- Making necessary corrections to guest accounts
- Informing housekeeping department about room status/availability
- Listening and responding to guests’ requests and complaints
- Operating hotel switchboard
- Cleaning the front desk area
- Maintaining daily logs
- Balancing shift work and cash drawers
BenefitsWe offer a competitive medical, dental and vision plan with 50% contribution
Job Type: Full-time
Salary: $13 /hour
Job Location:
- Parsippany, NJ 07054
Required education:
- High school or equivalent
- IHG Certified A Plus , Knowledge Of Opera PMS A plus
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Work setting:
- In-person
Work Location: In person
