Guest Services & Compliance Coordinator

OVERVIEW

VRA is seeking one or more individuals to join our team as a guest service and Compliance Coordinator. This position plays a key role assisting guests both at properties and over the phone / email with inquiries, reservation requests, and property problems. Operating from a desk and computer as well as making trips to properties to meet and greet guests, assist their needs, ensure compliance with local ordinance, and troubleshoot issues is all part of the job.

ABOUT VRA

VRA is a local, Tahoe born company. Our work environment is fast paced and result oriented with opportunity to learn new things, develop your resume, and turn a job into a career. Our focus is to provide awesome jobs which are flexible for you to enjoy Tahoe activities. We need quality people who are motivated in their career endeavors and want to be a part of a special team!

South Lake Tahoe, Stateline, Zephyr Cove residents welcome!

ABOUT YOU

You take pride in you work and willing to go the extra step for a company that does the same for you. You like independence, responsibility, and being a part of a team on a mission! You are solution oriented, a problem solver and good at communicating with your team and guests. Having basic property maintenance / troubleshooting skill sets are helpful and preferred. You like helping people and want a job that balances your employment needs with your love for Tahoe activities and do not mind working in evenings and responding late night.

JOB DUTIES

This position assists various company functions, primarily after business hours, typically ~5PM to 12AM both from an office and in the field. Job requires strong people skills, proficiency with computer and technology systems, organization, and ability to multi task as several things can land on the plate at once. Being methodical in response with a natural ability to problem solve and be solution oriented is must. Overview of duties include:

• Promptly answer / respond to callers within 30 minutes during the shift and assist their needs directly including staff, guests, owners, property neighbors, and local agencies
• Assist guests at a property with questions, concerns, and problems like lockouts, delivering more supplies, re-setting a pilot light, and more
• Ensure guest and property compliance by monitoring cameras, noise sensors, parking, etc. and contacting via phone and/or at the property when issues observed
  
• Perform friendly Meet and Greets after guest arrival at specific properties and groups
• Assist reservation / guest service department responding to inquiries, vetting new bookings by contacting guests
• Be organized with support, relaying to office for action and follow through as appropriate
• Utilize personal phone with company softwares for organizing and reporting on response activity
  
• Follow guidelines to complete professionally written reports for any incident

Schedule & Pay

Part time to full time available, 3-5 days per week oriented around weekends, typically ~5PM to 12AM though there is some flexibility in schedule. Expect to work from office (with visits into the field), though some work from home may be possible.

Pay is hourly for regular scheduled time on clock, and starts at $26 / hr.+, depending on experience.

Safety

• Follow safety procedures and precautions performing tasks and using equipment / supplies
• Participate in training on potential exposure to blood, body fluids, or hazardous chemicals

JOB REQUIREMENTS

• Basic customer service skill and problem solving
• Valid drivers license and preferably an AWD / 4X4 vehicle, though using a company truck for field response may be be possible if near office
• Basic proficiency with computer and phone applications
• Professionally and clearly communicate through reports and face-to-face
  
• To push, pull, move, and/or lift up to 50 pounds to a minimum height of 3 feet and be able to push, pull, move and/or carry such weight a minimum distance of 10 feet

WHY VRA?

• Competitive pay
• Earn paid time off, starting day 1
  
• Our team are people, not numbers
  
• Flexible schedules
  
• Company parties, activities, etc.
• Considered for raises, bonuses, and promotions