Guest Service Attendant

We're hiring a Part Time Guest Service Attendant at Hiddenbrooke Golf Club!

Whether you’re just kickstarting your career or have a long-standing passion for customer service and working with people, there’s an exciting new opportunity for you at Hiddenbrooke Golf Club. Gain first-hand, in-depth customer service experience and engage with outdoorsmen from all over. Whether you’re in need of a part-time side hustle or just starting out, this is the perfect opportunity to seize the moment and develop lasting skills and relationships.

Ideal candidates are organized, customer service-centric, and possess strong communication and interpersonal skills. Guest Service Attendants create a positive experience by assisting guests and members with outside services such as event set up and execution, bag handling, club cleaning, maintenance, and more. Beginners are welcome – previous Guest Service Attendant experience is not required for the position.

Ideal candidates have flexible schedules with availability to work weekends, holidays, and golf seasons, as needed.

Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and outside service management.

For more information on our open opportunities, apply today!

Pay Range: $16.00 - $17.00 / hour

Responsibilities

• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot
• Assists in the setup and execution of golf tournaments and outings
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition
• Prepares golf carts for play following the standards of Troon Golf
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth
• Assists players by changing their golf spikes, if needed
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day
• May direct start of play
• Maintains accurate records of golfers renting clubs
• Services the customer who is renting golf clubs and cleans rental clubs upon return
• Assists with food and beverage activities
• Cleans golfers’ clubs upon completion of play
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required by supervisor

Education and Experience Requirements

• Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience
• Ability to read and speak English may be required in order to perform the duties of the job
• Must have a valid driver’s license

Working Conditions

• The employee often is required to stand, walk, use hands, talk, and listen
• The employee must be able to regularly lift up to 25 lbs. and occasionally lift up to 50 lbs.
• While performing the required duties of this job, the employee is occasionally required to sit, climb, balance, stoop, kneel, crawl, or crouch
• Regularly works in wet or humid condition (non-weather)
• Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals
• Frequently works in outdoor weather conditions
• Work extended hours during golf and holiday season
• Work weekends and holidays

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.