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Form of workGuest Services Canopy Walk and Emergent Tower Monitor
Holden Arboretum
Opportunity:
The Guest Services department seeks a friendly team member to facilitate guest safety and enjoyment of the Murch Canopy Walk, Kalberer Emergent Tower, and the Arboretum’s summer exhibition: The Pollinator Express. These structures allow guests to experience immersive exploration of the forest and tree canopy. The staff monitors help guests learn about the structures and the property and ensure a safe experience for all. The structures are open from April through November with our summer exhibit on trains occurring Memorial through Labor Day. Training is provided. This position is supervised by the Guest Services Lead. Weekend, weekday, occasional evening, and occasional holiday work is required.
Position Details:
- Part-Time, seasonal, non-exempt position
- 20-35 hours per week
- Shifts are generally 9:30am-5:30pm
- Season runs daily April 1 through November 1, 2024, and includes weekends-only in November Full-season employment preferred, but flexible
- Must have a flexible schedule to be able to work weekends, evenings and some holidays
- Training is provided
- This position is supervised by the Guest Services Representative Lead
- $12.21/hour
Key Responsibilities:
Key responsibilities of the Canopy Walk and Emergent Tower Monitor include, but are not limited to:
Key responsibilities of the Canopy Walk and Emergent Tower Monitor include, but are not limited to:
- Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
- Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs, and events that support the mission and success of Holden Forests & Gardens
- Perform opening and closing duties, checking exhibits elements to ensure they are running, and communicating with supervisors to trouble shoot equipment problems. Training will be provided
- Ensure proper admission policies are being followed by guests and staff
- Provide light technical support for the summer train exhibit: The Pollinator Express
- Ensure safety practices are being followed by guests and staff
- Maintain cleanliness, safety and appearance of the tower, canopy, and summer exhibit
- Manage customer concerns, communicate effectively verbally and via radio, provide prompt follow-up, and relay information as needed to supervisor
- Contribute positively to the Guest Services team including staff, volunteers, and guests
- Occasionally support special events and programs
- Drive Holden Forests & Gardens golf carts on the property
- Perform other job-related duties as assigned
Qualifications and Skills:
- Demonstrated passion for people and nature
- High school degree or equivalent, required
- Customer service experience, highly desired
- Must enjoy working with the general public, families, and children
- Effective and appropriate verbal and written communication
- Ability to work within a team and be self-motivating when working independently
- Ability to take initiative and problem-solve
- Must have a flexible schedule and be able to work weekends, some evenings and some holidays
- Must have reliable transportation
Physical Requirements
Must be able to perform with or without reasonable accommodation:
Must be able to perform with or without reasonable accommodation:
- Perform tasks in all weather conditions; temperatures may range from 35-103 F
- Regularly climbing 202 stairs, and standing at platforms elevated 65 to 120 feet above ground
- Stand and/or sit for extended periods of time
- Effective vision and hearing
- Hand and arm dexterity
- Walk and work on wet, uneven, slippery terrain
- Kneel, bend, stoop, grab, and reach
- Regular lifting and carrying of up to 15 pounds
Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!
| Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Apply:
Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.
Qualified applicants should submit résumé, cover letter and 3 professional references.
Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.
