Guest Sales Specialist

Guest Sales Specialist

As a Guest Sales Specialist, you are responsible for providing a superior Guest Sales experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

This role is hourly and eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

• Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to customers.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Maintain an organized and neat customer waiting area.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One (1) year of sales experience needed.
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays
• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Safely operates a motor vehicle.

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career Development

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Retail: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person