Address
Form of work
Salary```Job Summary```
We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and provide exceptional customer service throughout their stay. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring their overall satisfaction. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.
```Duties```
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a courteous manner and escalate when necessary
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest needs are met
- Maintain a clean and organized front desk area
```Qualifications```
- Previous experience in hospitality or front desk role preferred
- Knowledge of hotel management systems and phone systems
- Excellent customer service skills with the ability to handle difficult situations calmly
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including weekends and holidays
If you are passionate about providing exceptional Guest Service and thrive in a dynamic hospitality environment, we invite you to apply for the position of Guest Service Agent. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Join our team today!
Job Type: Part-time
Pay: $12.00 - $16.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Augusta, GA 30909: Relocate before starting work (Required)
Work Location: In person
