Guest Service Representative

Asa Professional Hilton Front Desk Agent the employee is responsible for greeting and welcoming guests upon arrival, register guests into the computer, and verify registration, address, and credit information. The Front Desk Agent will need to promote the Brand Member program and provide recognition and benefits to all present members and accept payment for guest accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of receipts daily. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Answer hotel service telephone calls and record orders and requests with 100% accuracy.

Essential Functions of the Front Desk Agent:

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hilton Honors loyalty programs and provide recognition and benefits to all present members.
• Accept payment for guest’s accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Audit, balance, post, and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.
• Complete, balance, and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Act as a concierge in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions.

• Book reservations for those guests who approach the Front Desk.

Front Desk Agent is to embrace hotel culture by:

• Help create an energized environment as a participating member of the Element Staff.
• Embrace the element culture striving to exceed guest expectations at every opportunity.
• Be the pulse of the building in the know and managing it all.
• Be a self-starter always motivated to be their best.
• Take pride in the overall look and feel of the hotel assuring cleanliness and

conditions are at their peak at all times.

• Never walk past a pillow out of place or a piece of paper on the ground and instead

take the time to make it right.

• Contribute to a fun, energized, and comfortable working environment.
• Build strong relationships with peers and coworkers to facilitate communication and efficient operation of the hotel.
• Illustrate professionalism through positive attitude, spirit and leading by example
• Drive product quality and operate as the “best in class” in their role.
• Anticipate customer needs with the ability to change goals and direction quickly
• Must possess basic computer knowledge/skills.
• General knowledge of the city and attractions to answer guest inquiries.
• Must be able to work flexible shifts including weekends and holidays

Position Type/Expected Hours of Work

This is a full-time position. The schedule will be based on rotating shifts. Weekends, nights, and holidays are likely to be scheduled to work. The Front Desk Agent must be able to work schedule based on business demands, including but not limited to weekends, nights, holidays, and so forth.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Cartersville, GA 30121: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person