Guest Service Representative

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.

Responsibilities:

· Providing information to guests about hotel services, facilities, and otheramenities

· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

· Entering/changing reservations information on the computer

· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

· Informing housekeeping department about room status/availability

· Selling rooms to “walk in” customers

· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

· Operating hotel switchboard

· Cleaning the front desk area

· Maintaining daily logs

· Balancing shift work and cashdrawers

· Stocking hotel store with products in an effective and attractive manner

· Knowledge of and ability to perform shuttle/van driver responsibilities as needed

Apply online at www.qualityhospitality.net

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person