Guest Service Agent

The Four Points by Sheraton is looking for Guest Service Agents to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they have made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.

At the Four Points by Sheraton, we believe in taking care of our people, so they will take care of our guests’. We are looking for someone who understands the meaning of true hospitality, which is about building connections with our guests, understanding, and exceeding their expectations, and making a positive difference in their travel experience.

Duties and Responsibilities

• Welcome guests in a friendly, prompt, and professional manner, recognizing Marriott Bonvoy Members as well as returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Answer phones promptly and courteously, record and process all guest calls, and take messages, requests, questions, or concerns
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Routinely book guest reservations for individuals and/or groups
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

• High school diploma/Secondary qualification or equivalent
• One-year front desk/Guest Service experience strongly preferred
• Must speak fluent English
• Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)

Other

• Passionate about delivering exceptional service to our valued guests
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Strong communication skills are essential when interacting with guests and employees
• Strong math skills are used frequently when handling cash or credit
• The ability to work a flexible schedule including nights, weekends, and/or holidays

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Job Types: Part-time, Full-time

Salary: $14.25 - $14.75 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All covid-19 precautions are set in place.

Ability to commute/relocate:

• Yuma, AZ 85365: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person