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Form of work
SalaryWe are looking for a Guest Services Agent to serve as our hotel guests as a first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Walk in applicants are welcome.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
SkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like OnQ, Saflok, Word applications
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Must be able to problem solve and communicate well with all departments.
Benefits
We have 2 restaurants on property, all employees get 25% off at either venue. We have an employee meal ticket plan which charges $5 per meal to help save you money on lunch and dinner. For full time employees we pay 5 days of vacation pay after 3 months of service, and 10 days of vacation after 1 year, and 15 days of vacation after 2 years, and 20 days of vacation pay after 3 years of service! With the Hilton employee travel plan you can stay all over the world under the highly discounted travel program! We also offer medical, dental, vision, & life insurance for full time workers after 2 months of service.
Job Types: Full-time, Part-time
Pay: From $17.40 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
