- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Maintain regular attendance in compliance with the hotel’s scheduling will vary according to hotel business levels.
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor.
- Greet and welcome all guests approaching the Front Desk in accordance with the hotel’s standards.
- Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities, and hours of operation.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
- Sanitize all keys when they are turned in.
- Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
- Always use proper two-way radio etiquette when communicating with other employees.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.
- Paid holidays & paid sick time!
- Vacation time off!
- Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program!
- Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us!
- 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
- Hotel Travel Discounts!
- Daily Pay - control when you get paid! Voluntary benefit that let's you access your pay the same day!