Guest Service Agent

The Guest Services Agent at Riverlodge Paso is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized. The Guest Services Agent ensures brand standards of hotel service and guest experience.

Responsibilities and Duties

• Check in and check out guests following procedures for confidentiality, billing and proper guest communications
• Follow training manuals, checklists and other written SOPs
• Describe the hotel, the room types and on-site amenities
• Manage in person guest communications and phone calls in a professional and timely manner
• Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
• Utilize systems to ensure every guest is prepared for, with any notations and actions followed
• Check in every guest to the SOP of the property, while maintaining a unique and personable experience.
• Check out every guest with accuracy on folios with a fond farewell communication
• Follow SOPs in all lost & found items, as well as possible mailing information
• Look for possible maintenance needs before the guest is aware in both rooms and common areas
• Communicate urgent maintenance to management and always use the pass along for record
• To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
• Communicate with management any low quantities of items for retail, mini bar or office supplies
• Professional correspondence by email, text and shift pass along emails
• Foresee operational deficiencies, potential problems and communicate possible solutions to your supervisor.
• Work productively and develop professionally throughout shifts at Granada Hotel & Bistro
• Room checks and mini bar restocking.
• Set up and service the continental breakfast area
• Other duties may be asked of this position by management occasionally

Physical Requirements

• Must be able to stand, reach, stoop, bend, lift, and clean during various activities throughout shift.
• Must be able to to sit, type and answer phone calls for prolonged periods
• As needed, must be able to lift products or supplies up to 25 lbs.

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Relocate:

• Paso Robles, CA 93446: Relocate before starting work (Required)

Work Location: In person