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Form of workJob Description
At Chick-fil-A, our mission is to create a remarkable experience for our guests. We strive to be the world’s most caring company. At Chick-fil-A - Peoria, the Guest Experience Team Leader engages with guests; responds to customer service needs, provides training and coaching, manages scheduling, evaluates staff performance, and ensures company policies and procedures are upheld. This position will work closely with both management and staff and will ensure a seamless Guest Experience.
Chick-fil-A is a fantastic opportunity for people of all ages and backgrounds, and no experience is necessary. At Chick-fil-A, our motto is to make Peoria a happier place. Apply today to start inspiring smiles!
JOB RESPONSIBILITIES:
- Interacting with customers; including receiving orders, processing sales transactions, and managing customer issues.
- Training, motivating, and recognizing team members.
- Coaching, mentoring, and ensuring team member accountability.
- Creating the team member lineup, managing breaks, and assisting in inventory management at the shift level.
- Communicating employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adhering to all Company policies and procedures.
BENEFITS:
- Sunday's Off - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Employee Referral Bonus - Get up to $500 if you refer a friend to us!
- Employee Discount - 50% off of all food and drinks whenever you want!
- Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- Free college tuition through Point University.
- College Scholarships - $2,500 scholarship (subject to application and approval process)
- 401(k), Health, Dental, & Vision - Once applicable waiting periods and service hours have been met.
- Flexible Hours - You probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them.
- Build Your Career - You will be able to add a nationwide organization to your resume!
- Great Work Environment - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members enjoy working at Chick-fil-A.
REQUIREMENTS:
- Must have a source of reliable transportation.
- Must have strong communication skills.
- Must be able to work well in a fast-paced environment.
- Must be able to respond to changes or edits to orders quickly and efficiently.
- Must be able to lift at least 50 lbs.
- Must be able to stand 8+ hours at times.
