DUTIES AND ESSENTIAL JOB FUNCTIONS:
- Provides superior customer service to exceed the customer’s expectations supporting a customer first store culture; greet and assists customers, and operate cash register and scanner to itemize the customer’s purchase.
- Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees while training team on techniques.
- Assist Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures
- Open and close store a minimum of two days per week.
- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Team Leader direction.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Assist in ensuring financial integrity of the store through strict cash accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling procedures including cash accountability and deposit controls.
- Ability to perform cash register functions and operate other tools to generate reports. (e.g. HHT, self-checkout, store computer, etc.)
- Strong product inventory knowledge and creative merchandising abilities.
- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.)
- Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.
- Effective oral and written communication skills.
- Effective interpersonal skills.
- Effective organization skills with attention to detail.
- Ability to solve problems and deal with a variety of situations where limited standardization exists.
WORK EXPERIENCE and/or EDUCATION:
- High school diploma or equivalent strongly preferred.
- One year of experience in a specialty retail environment preferred.
- One year of experience in a retail environment preferred for external candidates.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
- Frequent walking and standing.
- Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
- Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts).
- Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
- Occasional climbing (using ladder).
- Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other pOpshelf stores.
- Fast-paced environment; moderate noise level.
- Exposure to strong scents and fragrances