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Form of workDemonstrate core value of Goodwill Industries by modeling service, ownership, accountability & respect. Oversee & implements Opportunity Accelerator & career pathing program for all Career Center clients(end to end}- assessment, interview, career plan, & possible referrals to training or Goodwill HumanResources (HR) to help clients' secure career advancement. Promote & integrate Career Center wraparound services to all clients to create seamless professionalenvironment with Mission Services- rich in communication, integrity & teamwork to advance the GIBBmission.
Builds the lead base, to ensure full utilization of center. Ensures all new participant entrants are screened for appropriate funding sources. In partnership with Mission leadership, hire, train, & supervise a team of staff & volunteers - includingperformance management.
Ensure deliver important messaging, attitude, goals & vision as dictated by the Vice President of Mission Services. Work in conjunction with community volunteer programs &/or the AmeriCorps Program Manager (Florida only) to provide vibrant, meaningful volunteer experiences to those interested in supporting the Career Center. Assist in managing the identification, qualification, & solicitation of qualified volunteers, as well as onboarding & training.
Oversee the weekly schedule of volunteers in the center to ensure full service offerings flourish & achieve impact for job seekers. Ensure positive messaging of Career Center results through updating electronic boards & collateral in the Career Centers, updating marketing team of success stories, & sharing with the Mission Services management team. Facilitate a repertoire of engaging career development classes for soft skills training of job seekers, as well as manage professional venues for Training Occupational Skills courses.
Build community relationships & drive brand knowledge by overseeing on-site career fairs, interview fairs, employer meetings. Communicate partnership activity with Mission Services management team to ensure coordination, approval and preventing duplicated efforts or multiple message to the same partner. Continually support an environment rich in customer service, feedback, teamwork, & service to others.
Efficiently track client lifecycle using Client Tracking System to ensure consistency & progression of client. Collect & analyze data & adjust strategy accordingly and in communication and coordination with Mission Management Team. Maintain knowledge base of assessment techniques, advancements in career development & employment skills.
Identify the pipeline of Career Center performance metrics, track & report data to drive performance. Responsible for insuring Career Center staff are following all processes, collecting appropriate data, & documenting Career Center activities over the timeline of engagement with each career seeker in case tracking software.. Responsible for ensuring CARF Standards, Code of Ethical Conduct standards & standards of customer service are maintained.
