Address
Form of workSummary
The Global Program Manager, Localization will lead the healthcare project team and the development of localization processes for the account by utilizing a proactive approach; challenging, rather than accepting the status quo. The Global Program Manager, Localization will maintain strong communication both with internal teams and management, and with their client counterparts. The Global Program Manager, Localization will have a team to support, but will own the overall
process including all phases of the project life cycle, beginning with workflow planning, defining production team roles and responsibilities, project formation and initiation, client communication, and client satisfaction on final deliverables.
Essential Duties + Responsibilities
- Support the healthcare client accounts through developing effective project delivery solutions/proposals
- Where needed contribute to project plans and schedules, based on client-specific requirements.
- Contribute to all major RFPs or case studies for the account
- Ensure required account and project resources (people, tools, hardware, software, translation partners) are allocated in a timely manner.
- Responsible for the quality of the account team's responsiveness, communication and deliverables to both external and internal clients.
- Prepare and complete account-specific education and coaching.
- Prepare reports and provide feedback regarding progress/forecast of work, status of agreed KPIs, escalation of issues, management support needed, etc.
- Deliver this information to the client(s) in Quarterly Business Reviews
- Organize, assign, measure and monitor work of project team members. Ensure team's compliance with standards, practices and policies.
- Liaise with wider Operations team(s) to maximize utilization of team members.
- Train and provide guidance to all healthcare operations team members. Create account specific methodologies, tools, and checklists to improve the program as needed.
- Identify and predict obstacles, collisions and risk to projects across multiple teams and seek solutions to eliminate them.
- Continuously evolve localization process and tools to adapt to changing needs.
Education, Experience + Skills
- Degree-level education preferred
- 5+ years in Healthcare Localization program management, healthcare product management, or project management or equivalent
- Experience working on healthcare accounts
- Experience with computer-assisted translation (CAT) tools and translation management systems
- Experience with managing outsourced suppliers/partners
- Experience with budget tracking, forecasting and reporting
- Proven ability to manage a team’s operating budget and make strategic decisions to reduce cost over time
- Advanced knowledge of all aspects of localization process including: software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process preferred
- Advanced Microsoft Office skills
- Excellent oral and written English, including strong presentation skills
- Proven record in goal setting, consensus building, change management.
- Able to work well in a team-oriented, collaborative, cross-functional environment
- Strong employee management skills, including: leadership, motivation, mentoring and assessment.
- Drive and willingness to improve and optimize the program continuously
Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.
