Global Operations Engineer

About the role: 

As a Global Operations Engineer at Secure Data Technologies, you will have the opportunity to make an impact from day one, working with one of the region's most innovative technology companies in an exponentially growing market. You will be part of a dynamic team that creates amazing client experiences.

The Global Operations Engineer will work with our clients to ensure their infrastructure is monitored, managed, and patched. You will be the eyes, ears, and hands supporting dozens of multi-national corporations. A successful candidate will be ambitious, curious, and eager to work with our clients.

Ultimately, you will act as our brand's expert to our managed services clients. If you have experience managing cloud, network, server, Microsoft, or security in an IT setting, we'd like to meet you!

What you'll do:

Manage the day-to-day monitoring and service of Secure Data Internal and External Clients.

Monitor and assign tickets for internal and external Secure Data clients.

Create knowledge base articles for internal operations.

Work with clients via support phone calls.

Direct vendor escalations for client issues.

Monitor, manage, and upgrade internal and external IT systems.

Perform maintenance on internal and external client systems.

Escalate to senior level personal for client impacting items.

Develop governance, process, and procedure documentation for each SDTI client.

As needed, participate in certification testing for identified OEM partners.

Obtain certifications on internal systems required for business support.

Participate in on-call rotation as needed.

Requirements for this role:

Excellent verbal and written communication skills.

Excellent interpersonal and client service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Thorough understanding of or the ability to quickly learn about a technology or product.

Education and Experience:

• Bachelor's degree in related field, which may include Computer Science, Business, or Engineering (Desired)
• At least two years of related experience required
• At least one industry recognized certification

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

About Secure Data

Secure Data Technologies offers excellent compensation and benefits packages commensurate with the skills and experience this position requires. If you're interested in improving and exceeding your professional and financial career goals and want to work with some of the industry's best, contact us about joining our team.

Secure Data Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.