Operations/Customer Service

Job Summary

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Duties & Functions

Essential:

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
• Contact trucking companies to arrange for pickup of customers freight.
• Receive freight in warehouse and perform TSA safety checks.
• Label freight for export.
• Contact air and ocean carriers to book export shipments.
• Close consolidations.
• Review procedures and implement TSA safety regulations as developed by the Head Office.
• Arrange for import documentation pickup at the airlines.
• Review immediate Transport documents for US Customs.
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
• Correspond with NNR Japan and other overseas agents.
• Provide the customer with quotations when sales staff is no present.
• Provide the sales staff with market research.
• Generate proposals for the sales staff.
• Assist sales staff with correspondence, faxes, etc.
• Contact present customers who have not shipped regularly to determine shipping status.
• Contact import customers to relay arrival information.
• Assist with the collection of customer accounts.
• Conduct telephone sales to prospective customers.
• Update airline rates for sales department files.
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
• Set up and maintain customer files.
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.