Global Key Account Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division: Air & Sea
Job Posting Title: Global Key Account Manager
Time Type: Full Time

The Global OKAM is a strategic role responsible for managing key client relationships on a global scale. This position focuses on driving revenue growth, ensuring client satisfaction, and coordinating logistics solutions across different regions.

Duties and Responsibilities

• Serve as the primary point of contact for key global clients, fostering strong and long-term relationships.
• Understand client needs and develop tailored logistics solutions to meet their requirements.
• Develop and implement strategic account plans for key clients to drive revenue growth and market share.
• Identify opportunities for upselling and cross-selling additional services.
• Coordinate with internal teams across different regions to ensure seamless service delivery to global clients.
• Liaise with operations, sales, and customer service teams to address client needs effectively.
• Monitor and analyze account performance, revenue trends, and service metrics.
• Identify areas for improvement and implement corrective actions.
• Lead contract negotiations with global clients to secure favorable terms and conditions.
• Collaborate with legal and finance teams to ensure contract compliance.
• Conduct market research and analysis to identify market trends, competitor activities, and growth opportunities.
• Provide insights and recommendations for strategic decision-making.
• Assess and manage risks associated with global client relationships and business operations.
• Implement strategies to mitigate risks and ensure compliance with regulatory requirements.
• Prepare regular reports on account performance, revenue forecasts, and client feedback.
• Communicate effectively with senior management and cross-functional teams.

Educational background / Work experience

• Minimum of 1-3 years of experience in account management or business development roles within the transportation and logistics industry, with a focus on global accounts.
• Proven track record of successfully managing key client relationships and driving revenue growth.

Skills

• Strong understanding of logistics and supply chain management principles.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinking and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using CRM software and other relevant tools.

Preferred Qualifications

• Certification in account management or supply chain management (e.g., CSCP, SCPro).
• Experience with global logistics operations and trade compliance.
• Familiarity with international trade regulations and customs procedures.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and data analytics tools.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $66,000.00 - $99,000.00 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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