Global Hr Partner - Americas & Special Projects

Global HR Partner – Americas & Special Projects

Reports to Director, Talent & Seeking

Full time | June 2024

Based in Minneapolis with travel | Supports Americas Region

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.

About the Department: Office of the People

We are the Office of the People and our mission is to support all of the people who work to deliver the Alight experience—our staff, volunteers, incentive workers, candidates – every person within Alight. We help people navigate the complexity of our space and offer them ways to orient, connect, and flourish with tools and structures that are clear, accessible, and consistent. We hold Alight culture sacred and use our values as a North Star to guide our work and behaviors, creating a safe and inclusive environment for all. We honor these commitments with a promise of confidentiality and follow through to each person we serve.

About the Team

The Talent Team helps find, welcome, and retain amazing people across the Alight family of organization (Alight, Eastern Congo Initiative, Questcope, ORAM, and Kuja Kuja). Partnering and collaborating with HR Leads worldwide, we guide, support, and advocate for our 2,500+ people along the employment and volunteer journey at Alight. The primary vehicles through which we do this are seeking/hiring, onboarding, learning & growth, career pathing & succession planning, and performance management. We stay focused on creating value for our customer by listening, staying nimble, and bringing important conversational questions forward that champion Alight’s people, culture, and values. We collaborate across an integrated team within the Office of the People including benefits, compensation, & compliance and engagement & wellness.

About the Role

Working closely with the Office of the People team and assigned Enterprises and HR Leads you will provide full complement of strategic People and HR support, creating and aligning strategies to ensure successful achievement of organizational goals and objectives. You think big-picture and systems level change and also roll up your sleeves and dig into the day-to-day details that get us there. You’ll be guided by and receive support from the Director of Talent & Seeking and collaborate with the wider Office of the People team. Simply put, your purpose is to provide reliable and consistent support to your portfolio countries and programs that advances the organization’s ambitious people management, talent development and retention efforts.

You’ll know you’re doing well if…

⁻ You’re acting as a guide, ally, and solution-finder with your People and HR colleagues, you are accessible and proactive in your relationships with HR Leads in your portfolio.

⁻ You’re helping to create oneness, equity, and transparency in our People processes, tools and policies across the global organization, and facilitating learning across HR and all teams on the same.

⁻ You’re successfully supporting in seeking and finding people to join Alight, and supporting their onboarding, development, retention and growth and experience within the organization.

⁻ You’re consistently referring back to Alight’s beliefs, promises and values as you make decisions, provide guidance and design the employee journey and experience at Alight, including during the more difficult moments in that journey (i.e., exits, conflict resolution, performance management, safeguarding, PSEAH).

⁻ You’re consistently encouraging new hires to engage in the co-creation of a safe and secure work environment.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

Key Responsibilities

You will be assigned a portfolio of 1-2 enterprises/regions, and working collaboratively with the respective HR lead for each country or program, including coordination with the Global People & Talent Team, you will be responsible to support and actively contribute toward the following:

Generalist HR Partner Support to Americas Region (Central America and U.S.)– 50%

Our Americas region includes two of our newest enterprises – the U.S. program and Central America program. It also includes members from our Global Team and Affiliates (Questscope, ORAM, Kuja Kuja, and ECI) who are based / living in the U.S.

• Workforce planning and Talent Management including dignified exits
• Recruitment & Orientation

• Provide effective support in recruitment processes for assigned countries
• Engage and support country HR staff on both global and local recruiting strategies as hiring needs are identified within assigned countries.
• Prepare, draft, and send offers and consultant agreements
• Ensure onboarding, orientation and tone-setting for new employees and consultants
• Lead in recruitment process for new country office start-up phase, provide direct support (reviewing resumes, interviewing local candidates).

• Compensation, Compliance and Benefits support to assigned countries aligned with Alight’s standard of fair, equitable, and competitive compensation
• Safeguarding, PSEAH, Engagement, and Belonging
  • Coach, advise and support assigned Alight & affiliate countries & programs HR leads on new as well as refresher trainings and sessions.
  • Support assigned countries in investigations, assessments, reviews and reporting mechanisms.
  • Serve in interim HR assignments for the assigned country programs as needed
  • Support implementation of Alight’s wellbeing framework

• Policies, Procedures, Compliance support ensuring Alight people/HR policy standards.
• Support in the compilation and review of key employment/people statistics (led by the HRIS Associate).
• Learning and Development
  • Ensure HR leads provide training on tools and resources to support and strengthen local HR operations
  • Help HR teams to implement and adopt global technology solutions; this may include but not be limited to global HR SharePoint site, HRIS, ATS, Serenic HR, etc.
  • Contribute to department learning and sharing with country HR leads and global team, creating a spirit of a borderless HR culture.
  • Collaborate on co-designing or making accessible meaningful learning & growth offerings that are inclusive for all teammates (front line staff, managers, STM, etc.).
  • Support performance systems including ad hoc performance support and training interventions as needed

Special Projects – 50%

Support Special Projects which cut across the entire Office of the People and help to advance our Alight one-ness and strategic goals. This may include projects with any of our four pillars: Relations & Wellbeing, Compliance/Compensation/Benefits, Talent & Seeking, or Security.

While your role in each project will vary, you’ll be a coordinator and doer! Generally, you will develop action plans, timelines, coordinate meetings and follow-ups with cross-functional teams. You’ll roll up your sleeves to dig in to develop materials &tools, troubleshoot, and iterate.

While these Special Projects will evolve over time, here’s what you might expect for the first 6-12 months:

Office of the People (OOP) SharePoint collaboration tools

• Assist the OOP team to create a single source of truth documentation (i.e. policies, toolkits, forms), streamline accessibility to minimize delays in information-sharing, a feeling of departmental one-ness. Outcome = save time and increase collaboration!
• Collaborate with Pillar Leads and IT department to improve the user-experience of a digital OOP with up-to-date information and guidance relevant for all staff

Amplify Performance Process Launch

• Support setup of the back-end tools and technology platform to enable organizational rollout & adoption our new performance management approach
• Contribute to the continuous enhancement of the approach and associated tools over time. This includes updating the Amplify Guidebook, SharePoint page, tools, and training decks. Project manages the implementation calendar and engage closely with the Global HR Partners with training and Enterprise adoption.

Well at Work Launch

• Support the Director, People Relations & Wellbeing to launch a key wellbeing initiative including contracting, drafting of the launch materials, supporting the launch, track utilization by enterprises, establishing administrative mechanism for allocating charges

Other projects as assigned and as needs emerge.

Travel:

As required in support to assigned country programs. Expect 5-10% of time, though may fluctuate depending on needs.

Must haves:

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine

Skills, Qualifications and Experience

• Prefer 3-4 years of relevant experience working in the Global HR/People field with expertise in the full cadre of HR with INGO, public institutions or related relevant experience
• Prefer experience and familiarity with Americas labor and HR standards
• Experience with project coordination and project management, preferably with HR or People Operations teams.
• Demonstrated experience and comfort utilizing online content and project management systems
• Experience using Microsoft Office Suite and Office365 including, software for analyzing and visualizing data to present actionable information.
• Incredibly organized, takes responsibility for follow-up and follow-through
• Strong interpersonal skills and highly collaborative
• Excellent listener; able to formulate strategic questions
• Excellent organizational and interpersonal skills; ability to prioritize multiple tasks, meet deadlines, and be flexible.
• Proven experience working within diverse groups and communities
• Fluency in English required, fluency in Spanish strongly desired

Qualities top candidates will possess

• Strong attention required.
• Ability to prioritize workflow and work under pressure and in a fast-paced environment with minimal supervision and in a team environment
• Demonstrated good judgement and decision making. Responding to situations in a calm and productive manner while bringing immediate attention to situations that warrant it
• Ability to deal effectively in stressful situations
• Ability to deal with ambiguity and competing priorities
• Must demonstrate a high level of professionalism and confidentiality
• Highly personable with high energy levels and a good sense of humor
• Takes an open-minded and open-hearted approach to growing, learning, and communicating with people from around the world

Compensation & Benefits

Compensation is $70,000 annualized

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.

Health and Dental Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% for your spouse/dependents.

Retirement – We contribute 6% of your salary regardless of your contribution amount after one year of service.

Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.